Which role does NOT directly interact with the public in the insurance industry?

The wholesale producer is primarily an intermediary that works behind the scenes to facilitate insurance placements between retail producers and insurers. They often engage in activities such as negotiating terms with insurers and providing specialized coverage options to retail producers. Because their primary focus is on these backend operations and not on face-to-face interactions with the public or clients seeking insurance, they do not directly interact with the public in the way that other roles in the industry do.

In contrast, retail producers and insurance brokers typically work directly with clients to sell insurance products and provide advice, while claim adjusters assess claims and communicate with policyholders or beneficiaries directly regarding their claims. This distinction is key to understanding the roles within the insurance industry and their customer-facing responsibilities.